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24-pin dot matrix printer ? user?s guide this manual is divided into two sections: english and spanish. the english section begins after this page. the spanish section begins approximately at the middle of the manual. este manual est dividido en dos secciones: ingls y espa?ol. el manual en espa?ol comienza aproximadamente a la mitad del libro. el manual en ingls comienza despus de esta pgina.
2 all rights reserved. no part of this publication ma y be reproduced, stored in a retrieval system, or transmitted in any form or by an y means, electronic, mechanical , photocopying, recording, or otherwise, without the prior wr itten permission of seiko epson corporation. the information contained herein is designed only for use with thi s epson printer. epson is not responsible for any use of this information as applied to other printers. neither seiko epson corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, co sts, or expenses incurre d by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this prod uct, or (excluding the u.s.) failure to strictly comply with seiko epson corporation?s operating and maintenance instructions. seiko epson corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as original epson products or epson approved products by seiko epson corporation. epson and epson esc/p are registered tr ademarks of seiko epson corporation. epson store, epson connection, and soundadvic e are service marks of epson america, inc. general notice: other product names used herein are for identification purposes only and may be trademarks of their respective owners. epson disclaims any and all rights in those marks. ? 2004 epson america, inc. 1/04 4047824-00 cpd-17641
3 contents introduction options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 chapter 1 - setting up the printer unpacking the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 choosing a place for the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 assembling the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 connecting the printer to your computer . . . . . . . . . . . . . . . . . . . . 11 installing the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 for dos programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 installing and using the online reference guide . . . . . . . . . . . . . . 15 installing the remote configuration manager . . . . . . . . . . . . . . . . . 15 chapter 2 - paper handling setting the paper release lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 adjusting the paper-thickness setting . . . . . . . . . . . . . . . . . . . . . . . 18 loading continuous paper with the front push tractor . . . . . . . . 19 loading continuous paper with the rear push tractor . . . . . . . . . 21 loading continuous paper with the pull tractor . . . . . . . . . . . . . . 23 removing paper from the pull tractor . . . . . . . . . . . . . . . . . . . 26 loading single sheets with the paper guide . . . . . . . . . . . . . . . . . . 26 loading special papers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 continuous multipart forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 single-sheet multipart forms . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 using the micro adjust function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . . 31 adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . . . 33
4 chapter 3 - using the control panel buttons and lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 selecting a font and pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 changing the printer?s default settings . . . . . . . . . . . . . . . . . . . . . . . 38 default-setting mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 chapter 4 - troubleshooting using the error indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 clearing paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 printing a self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 chapter 5 - product information safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 hot parts caution symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 energy star compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 fcc compliance statement for united st ates users . . . . . . . . . . . . 46 warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 for canadian users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 epson america, inc., limited warranty. . . . . . . . . . . . . . 47
introduction 5 introduction this manual covers the following basic information to get you started using your epson ? printer: ? setting up the printer ? paper handling ? using the control panel ? troubleshooting ? product information although most of the illustrations in this manual show the lq-590, the instructions apply to both the lq-590 and the LQ-2090. w warnings must be followed carefully to avoid bodily injury. c cautions must be observed to preven t damaging your equipment. notes contain important information and us eful tips about using your printer. for detailed information about your printer, refer to the online reference guide . it describes all the printer?s functions, optional products, printer software, troubleshooting, and technical specifications. see ?installing and using the online reference guide? on page 15. if you have questions about using your printer software, you can use the online help, which is installed automatically when you install the printer software. options by adding options such as a cut-sheet feeder or roll paper holder, you can further expand your printer?s capabi lities. optional interface cards are also available to supplement your pr inter?s built-in interfaces. (see the reference guide for more information.) you can purchase ribbon cartridges, paper, manuals, and accessories from the epson store sm at (800) 873-7766, or vi sit www.epsonstore.com (u.s. sales only). in canada, please call (800) 463-7766 for dealer referral.
6 introduction
setting up the printer 7 chapter 1 setting up the printer this chapter describes how to unpack and set up your printer. unpacking the printer make sure you have the following items. follow the directions on the notice sheet to remove the protective materials before you turn on the prin ter. save all packing and protective materials in case you need to ship the printer in the future. choosing a place for the printer ? place the printer on a flat, stable surface. the printer will not operate properly if it is tilted or placed at an angle. ? avoid using or storing the printer in places subject to rapid changes in temperature and humidity. keep it away from direct sunlight, strong light, heat sources, or excessive moisture or dust. printer paper guide power cord ribbon cartridge printer software front sheet guide (lq-590 only) front paper guide (LQ-2090 only)
8 setting up the printer ? place the printer near a wall outl et where you can easily unplug the power cord. position the power cord and interface cable so they do not interfere with paper feeding. note for french-speaking users: placez l?imprimante prs d?une prise de courant o la fiche peut tre dbranche facilement. ? avoid electrical outlets controlled by wall switches or automatic timers. an interruption in power can erase information in the memory of your printer or computer . also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations. ? use a grounded power outlet; do not use an adapter plug. assembling the printer 1. make sure the printer is turned off and unplugged. then open the printer cover and pull it up to remove it. 2. remove the paper tension unit by pressing the tabs on each side and pulling it up.
setting up the printer 9 3. use your hand to slide the print head to the middle of the printer. 4. remove the new ribbon cartridge from the package. the black plastic ribbon guide is held in place on top of the cartridge with a small tab. to release it, hold the sides of the ribbon guide and gently disconnect it. (do not remove the ribbon guide from the ribbon, however.) 5. hold the ribbon cartridge by its handle and insert it into the printer at an angle, as shown below; then press down on both sides of the cartridge to fit the plas tic hooks into the printer slots. you should hear it click into place. ribbon guide
10 setting up the printer 6. slide the ribbon guide into the print head until it clicks in place. be careful not to twist or crease the ribbon. turn the ribbon-tightening knob to help feed the ribbon into place. 7. reinstall the paper tension unit by lowering it onto the printer?s mounting pegs. then press down on both ends until it clicks into place. 8. to replace the printer cover, insert the front tabs into the slots on the printer and lower the cover into place. then push it down until it clicks. 9. make sure the top part of the cover is folded forward, as shown. then attach the paper guide.
setting up the printer 11 note: when printing, you can use th e paper guide only when th e tractor is installed in the front or rear push position. connecting the printer to your computer your printer is equipped with both an ieee-1284-compatible parallel interface and a usb (univers al serial bus) interface. it also includes a type-b optional interface slot in case your computer requires a different type of printer interface. (see the reference guide if you need to install an interface card.) note: you can connect cables to both interfaces; the printer switches automatically to the appropriate interfa ce when it receives data. to connect your computer to your printer?s built-in parallel interface, you need a shielded, twisted-pair para llel cable with a 36-pin centronics ? compatible connector for the printer. to connect the printer to a usb port, you need a standard, shielded usb cable. 1. make sure both the printer and computer are turned off, then connect the parallel or usb cable to the printer. 2. connect the other end to your computer. parallel usb
12 setting up the printer c caution: there are several models of the print er designed for different voltages, and it is not possible to adjust the print er for use with another voltage. if the label on the back of the printer does not show the correct voltage for your country, contact your dealer. 3. plug the power cord into the ac inlet on the back of the printer and plug the other end into a properly grounded electrical outlet. installing the printer software after you connect the printer to your computer, you need to install the epson printer software on the cd-rom shipped with your printer. the printer driver is the software that runs , or ?drives,? your printer. with it, you can select printer settings such as print quality, resolution, and paper size. the printer software supports windows ? 95, 98, me, 2000, xp, or nt 4.0, and includes epson status monitor 3 (which displays printer status information and notifies you of printer errors). see the reference guide for more information. note: ? installing the printer software for wi ndows 2000, xp, or nt may require administrator privileges. if you have problems, ask your administrator for more information. ? if the new hardware found screen or any other wizard appears when you turn on your computer, click cancel . ? if the digital signature not found screen appears, click yes . if you click no , you must reinstall the printer driver. the printer software cd-rom also includes the epson remote configuration manager, which lets you change the printer?s default settings. see ?installing the remote configuration manager? on page 15.
setting up the printer 13 follow these steps to install the printer software: 1. make sure windows is running and the printer is turned off. 2. insert the printer software cd-rom into the cd-rom or dvd drive. after a moment the installation screen appears: if it does not, double-click setup.exe on the cd-rom. 3. select your printer model and click . you see this window: 4. select install printer software and click . you see the software license agreement. 5. read the agreement and click accept . the installation starts and you see this window:
14 setting up the printer 6. turn on your printer, then wait for the software to be installed. (this may take a few minutes.) if you are prompted to insert the windows cd-rom, go to step 7. otherwise, follow any instructions on the screen until the installation is complete and you se e the installation screen again. then turn to page 15 and follow the instructions to install the reference guide and the remote configuration manager utility. 7. if the installation asks for the windows cd-rom, insert the disk in the cd-rom drive and click ok . when the windows installation screen appears, close the screen to continue with the driver installation. note: if you see a message that the drive is not accessible, click cancel and try again. 8. click browse and select the path for the printer driver. then click ok and follow the on-screen instructions. 9. select the appropriate file in the folder and click ok . 10. when prompted, insert the printer software cd-rom and click browse to select the correct path. note: ? if you see a message that the drive is not accessible, click cancel and try again. ? if a ?system error? message appears, click cancel . ? if you are using windows nt, you do not need to specify a path. ? if you are using windows 98, the prin ter utility setup may start. if it does, follow the instructions on the screen. 11. when the installation is complete, see page 15 to install the reference guide and the remote configuration manager utility.
setting up the printer 15 for dos programs to control the printer from dos application programs, you need to select the printer you are using or another available printer from the printer list in your application. choose the epson printer at the appropriate step in the installation or setup procedure. if the list in your application does not include your printer, choose the first available printer from the following list. installing and using the online reference guide to install the reference guide on your hard disk, select install reference guide on the installation screen and click . the manual is copied and an lq590-2090 reference guide icon appears on your desktop. to open the reference guide , double-click the lq590-2090 reference guide icon on your desktop. you can also click start > programs (or all programs ) > epson > lq590-2090 reference guide , and click reference guide . installing the remote configuration manager the epson remote configuration manager provides an easy way to change your printer?s default settings in windows. follow these steps to install it on your computer in windows 95, 98, me, 2000, xp, or nt: 1. select install epson re mote configuration manager on the installation screen and click . for the lq-590 for the LQ-2090 lq-580 / lq-570e lq-200 lq-2080 / 2180 lq-200 lq-300+ lq-500 lq-2070 / 2170 lq-500 lq-300 lq-860+ lq-1070 / 1070+ lq-860+ / 1060+ lq-870 lq-2550 lq-870 / 1170 lq-2550 lq-570 / 570+ lq-2500 lq-850+ / 1050+ lq-2500 lq-850+ lq-800 lq-850 / 1050 lq-800 / 1000 lq-850 lq-1500 lq-510 / 550 / 1010 lq-1500 lq-510 / 550
16 setting up the printer 2. when you see the installshield window, click yes . after a moment, you see this screen: 3. click next and follow the instructions on the screen. 4. when the installation is complete, click finish . (if a window remains on the screen, close it so you can see the final installation screen.) the remote configuration manager is installed on the computer in its own folder, along with an uninstall option and the online user?s guide , which describes how to use the program. to start the program, select programs (or all programs ) > epson remote configuration mgr , and then click epson remote configuration manager . to open the manual, select programs (or all programs ) > epson remote configuration mgr , and then click epson remote configuration manager user?s guide . note: if you are using windows 2000 or xp and the printer is connected to the parallel port, remote configuration manager may no t work. in this case, do one of the following: ? before running the program, set the printer driver to the lpt2 port. then use remote configuration manager to check or change the default settings as desired. after you finish using the program, remember to return the setting to lpt1. ? connect the printer to the usb port instead.
paper handling 17 chapter 2 paper handling this chapter covers some important instructions you need to load and use paper in your printer. for complete paper handling information, see the reference guide . setting the paper release lever before you start printing, be sure to set the paper release lever to indicate the paper source you want to use, as described in the table below. lever position description single-sheet position for loading single-sheet pape r from the top or front slot . rear push tractor position for loading continuous paper with the tractor installed in the rear push position or when using the rear push and pull tractors in combination. front push tractor position for loading continuous paper with the tractor installed in the front push position or when using the front push and pull tractors in combination. pull tractor position for loading continuous paper from the tractor installed on top of the printer in the pull posi tion. you can load paper in the front, rear, or bottom slot.
18 paper handling adjusting the paper-thickness setting before you start printing, make sure the paper-thickness setting is correct for the type of paper you are using. turn the printer off and open the printer cover. the paper-thickness lever is located on the left side of the printer. the numbers next to the lever indicate the thickness setting. select the correct setting according to this table: note: when the temperature is 41 f (5 c) or lo wer, or 95 f (35 c) or higher, set the paper-thickness lever one position higher to improv e print quality. paper type lever position plain paper (single sheets or continuous paper) 0 carbonless multipart forms with: 2 parts (original + 1 copy) 3 parts (original + 2 copies) 4 parts (original + 3 copies) 5 parts (original + 4 copies) 1 2 3 5 continuous paper with labels 2 postcards 2 envelopes: airmail no.6 airmail no.10 plain bond 20 lb bond 24 lb 3 3 4 4 6
paper handling 19 loading continuous paper with the front push tractor 1. make sure the printer is turned off. then open the front cover and make sure the tractor is installed in the front push position. (you may need to move it from the rear push or pull position.) 2. if you have the LQ-2090, remove the sub cover from the front cover. (if it is difficult to remove, you can temporarily remove the front cover and then separate the sub cover from it.) be sure to reattach the sub cover when you want to print from a different paper source. 3. set the paper release lever to the front push tractor position. also set the paper-thickness leve r to the proper position for your paper?s thickness. see ?adjusting the paper-thickness setting? on page 18 for instructions. 4. release the left and right sprockets by pushing the blue lock levers backward.
20 paper handling 5. slide the left sprocket approximately 0.5 inch (12 mm) from the far left position and pull the blue lever forward to lock it in place. then slide the right sprocket to match the width of your paper, but do not lock it. 6. remove the front cover by pulling it straight down. 7. make sure your paper has a clean, straight edge. then open both sprocket covers and fit the first fo ur holes of the paper, with the printable side up, over the tractor pins. 8. close the sprocket covers. 9. slide the right sprocket to remove any slack in the paper; then lock it in place by pushing the sprocket lock down. 10 5 0
paper handling 21 10. attach the front cover with the continuous paper positioned as shown. 11. make sure the paper guide is lying flat on the printer and slide the edge guides to the middle of the paper guide. 12. turn on the printer. when the prin ter receives data, it automatically loads the paper and starts printing. if the first line on your page appears too high or low, you can change its position using the micro adjust fu nction as described on page 33. additionally, when using the push trac tor, it is a good idea to set the auto tear-off function in th e default setting mode to on . see page 38 for more information. c caution: never use the knob to adjust the top- of-form position; this may damage the printer or cause it to lose the top-of-form position. loading continuous paper with the rear push tractor 1. make sure the printer is turned off, the tractor is installed in the rear push position, and the paper guide is removed. (you may need to move the tractor from the front push or pull position.) 2. set the paper release lever to the rear push tractor position. 3. release the left and right sprockets by pulling the blue sprocket lock levers forward.
22 paper handling 4. slide the left sprocket approximately 0.5 inch (12 mm) from the far left position and push the blue lever back to lock it in place. then slide the right sprocket to match the width of your paper, but do not lock it. the triangle mark on top of the prin ter indicates the point furthest to the left where printing can begin. 5. make sure your paper has a clean, straight edge. then open both sprocket covers and fit the first four holes of the paper, with the printable side down, over the tractor pins. 6. close the sprocket covers. then slide the right sprocket to remove any slack in the paper and lock it in place by pushing the blue lock lever down. 7. attach the paper guide and lay it fl at on the printer. slide the edge guides to the middle of the paper guide. 8. turn on the printer. when the prin ter receives data, it automatically loads the paper and starts printing. if the first line on your page appears too high or low, change its position with the micro adjust function. (see page 33.) c caution: never use the knob to adjust the top- of-form position; this may damage the printer or cause it to lo se the top-of-form position.
paper handling 23 loading continuous paper with the pull tractor 1. make sure the printer is turned off, and the printer cover is removed. also make sure the tractor is installed in the pull position and the paper guide is lying flat on the printer. (you may need to move the tractor from the rear push or front push position.) 2. set the paper release lever to the pull tractor position. 3. release the sprockets by pulling the sprocket lock levers forward. 4. slide the left sprocket approximately 0.5 inch (12 mm) from the far left position and push the lever back to lock it in place. then slide the right sprocket to match the width of your paper, but do not lock it. slide the edge guides to the center. 5. make sure your paper has a clea n, straight edge. then open the sprocket covers. note: make sure the printer is off before yo u insert the paper in the paper slot. if you insert the paper while the prin ter is on, a paper jam may occur. edge guides
24 paper handling 6. insert the paper into the front or bottom paper slot as shown below until it emerges between the platen and the ribbon guide. then pull up the paper until the perforation between the first and second pages is even with the top of the printer?s ribbon. front slot before you load paper in the front slot, remove the front cover. then load paper with the printable side facing up. bottom slot load paper in the bottom slot with the printable side facing up. 7. fit four holes of the paper over the tractor pins on both sprockets. then close the sprocket covers. 8. slide the right sprocket to remove any slack in the paper, then lock it in place. 9. slide the edge guides to the center.
paper handling 25 10. if you load paper in the front slot, reattach the front cover. if you have the LQ-2090, remove the sub cover from the front cover before replacing the front cover. be sure to reattach the sub cover when you want to print from a different paper source. 11. turn on the printer. 12. remove any slack in the paper by pressing the lf/ff button. when the printer receives data, it will start printing at the current position without advancing the paper. if necessary, adjust the top of form position using the micro adjust function (see page 33). c caution: never use the knob to adjust th e top-of-form position; this may damage the printer or cause it to lose the top-of-form position. 13. attach the printer cover by inserting the front tabs into the slots, then lowering the cover into pl ace. close the paper guide cover. 14. send a print job to the printer. the printer starts printing from the top-of-form position. after you finish printing, open the paper guide cover and tear off the printed document at the perforation nearest the paper exit slot.
26 paper handling removing paper from the pull tractor 1. after you finish printing, tear off the paper supply at the perforation nearest the paper entry slot. 2. to feed paper forward and eject it, hold down the lf/ff button. c caution: never press the load/eject or tear off/bin button when you are using the pull tractor; the paper co uld come off the pull tractor and jam in the printer. loading single sheets with the paper guide you can load ordinary single sheets and envelopes one at a time from the top of the printer using the paper guide. the paper can be up to 10.1 inches (257 mm) wide on the lq-590 and 16.5 inches (420 mm) wide on the LQ-2090. to load single-sheet multipart forms, use the front paper entry slot with the front sheet guide (lq-590) or the front paper guide (LQ-2090) installed. for more information, see the reference guide . c caution: do not load multipart forms, carbon paper, or labels in the paper guide.
paper handling 27 1. make sure the paper guide is in the upright position. then set the paper-thickness lever to 0 if you are using ordinary single-sheet paper. (if you are using envelopes, see ?envelopes? on page 30.) 2. move the paper release lever to the single-sheet position. 3. turn on the printer, if necessary. 4. slide the left edge guide until it locks in place next to the triangle mark on the paper guide. next adjust the right edge guide to match the width of your paper. 5. load a sheet of paper with the printable side down and slide it down between the edge guides until it meets resistance. the printer feeds the paper automatically and is ready to print. if the first printed line on your page appears too high or low, you can use the micro adjust function to adjust the top-of-form position. see page 33 for more information.
28 paper handling loading special papers follow the guidelines in this section when loading single-sheet multipart forms, labels, envelopes, and postcards. continuous multipart forms except for adjusting the paper-thickness lever, you load continuous multipart forms the same way as ordinary continuous paper. note: ? be sure the multipart forms do no t exceed 0.015 inch (0.39 mm) in thickness. ? do not load paper that is curled or has been folded. ? thick paper, such as a multipart form with five parts, requires a straight paper path to avoid paper jams. load thick paper in the front or bottom slots. single-sheet multipart forms to load single-sheet multipart forms, use the front paper entry slot with the optional front paper guide or front sheet guide installed. thick paper, such as a multipart form with five part s, requires a straig ht paper path to avoid paper jams. for more information, see the reference guide . labels when printing on labels, use only the type of labels that are mounted on continuous backing sheets with spro cket holes for use with a tractor feeder. do not try to print on single sheets of labels because the printer may not feed labels on a shiny backing sheet properly. thick paper, such as continuous paper with labels, requires a straight or almost straight paper path. you can lo ad labels in the front (to the pull tractor) or bottom (pull tractor) paper slot. the loading procedure for continuous paper with labels is the same as that for ordinary continuous paper, except you must set the paper-thickness lever to 2 before printing.
paper handling 29 note: ? it is best to load continuous paper with labels on the pull tractor. do not load labels on the rear or front push tractor. ? do not load continuous paper with la bels from the rear paper slot. because the rear paper path is curved, labe ls may come off their backing sheets inside the printer and cause a paper jam. ? do not load paper that is curled or has been folded. ? never feed labels backward using the load/eject or tear off/bin button. when fed backward, labels can easily peel off the backing sheet and cause a paper jam. ? because labels are sensitive to temp erature and humidity, use them only under normal operating conditions: ? do not leave labels loaded in the printer between jobs; they may curl around the platen and jam when you resume printing. removing continuous paper with labels to prevent labels from peeling off the backing sheet and jamming the printer, follow these steps to remove continuous paper with labels from the printer: 1. tear off the fresh supply of continuous labels at the perforation nearest the paper entry slot. 2. hold down the lf/ff button to eject the remaining labels from the printer. c caution: never feed labels backward using the load/eject or tear off/bin button. when fed backward, labels can easily come off the backing sheet and cause a paper jam. temperature humidity 59 to 77 f (15 to 25 c) 30 to 60% rh
30 paper handling envelopes you can feed envelopes one at a time using the paper guide, or you can load multiple envelopes using the optional high-capacity cut-sheet feeder (bin 1 of the double-bin cut-sheet feeder). before loading envelopes, set the paper-thickness lever to position 3, 4, or 6, depending on the thickness of the envelopes. see page 18 for more information. to load single envelopes, follow the instructions under ?loading single sheets with the paper guide? on page 26. be sure to place the envelope printable side down and insert the top edge of the envelope into the printer first. to load multiple envelopes, see the reference guide . note: ? the print head must not print past the le ft or right edge of the envelope or other thick paper. make sure your ap plication program prints entirely within the printable area of your enve lope. see ?printer specifications? in the reference guide for more information on the printable area of envelopes. ? if you are using no. 6 envelopes, make sure the left edge guide is aligned with the arrow on the paper guide. postcards you can feed postcards one at a time using the paper guide, or you can load multiple cards using the optional high-capacity cut-sheet feeder (bin 1 of the double-bin cut-sheet feeder ). the cards can be loaded only in the front or rear paper slot. before loading postcards, set the pape r-thickness lever to position 2 and set the paper release lever to the single-sheet position.
paper handling 31 to load a single card, follow the instructions in ?loading single sheets with the paper guide? on page 26. to load multiple cards, see the reference guide . note: ? when you are loading postcards long edge first, always load them in the top slot. ? when loading a6 size cards, always load them long edge first. ? before printing, turn on the card mode by pressing the tear off/bin button several times until the left tear off/bin light is on. using the micro adjust function the micro adjust function allows you to move the paper forward or backward in 1/180-inch (0.141 mm) incr ements to adjust the tear-off and top-of-form positions. adjusting the tear-off position if your paper?s perforation is not al igned with the tear-off edge, you can use the micro adjust function to mo ve the perforation to the tear-off position, as described below. your tear-off position setting remains in effect until you change it, even if you turn off the printer. c caution: never use the knob to adjust the tear -off position; this may damage the printer or cause it to lose the tear-off position.
32 paper handling 1. you may need to press the tear off/bin button to advance the paper to the tear-off position. make sure the tear off/bin lights are flashing (the paper is at the current tear-off position). 2. hold down the pause button for about three seconds. the pause light begins flashing and the printer enters micro adjust mode. 3. open the paper guide cover, then press the lf/ff d button to feed paper backward, or press the load/eject u button to feed paper forward, until the paper perforation is aligned with the tear-off edge of the printer cover. note: the printer has a minimum and a maximu m tear-off position. if you try to adjust the tear-off position beyond th ese limits, the printer beeps and stops moving the paper. 4. tear off the printed pages. 5. press the pause button to turn off micro adjust mode. when you resume printing, the printer automatically feeds the paper back to the top-of-form position and begins printing. tear-off edge of the printer cover paper perforation
paper handling 33 adjusting the top-of-form position the top-of-form position is the position on the page where the printer starts printing. if your printing appears too high or low on the page, you can use the micro adjust function to adjust the top-of-form position, as described below. your top-of-form position setting remains in effect until you change it, even if you turn off the printer. c caution: never use the knob to adjust the top- of-form position; this may damage the printer or cause it to lose the top-of-form position. 1. make sure the printer is turned on. 2. load paper. (if the tractor is in a push position, press the load/eject button to advance continuous paper to the current top-of-form position.) if necessary, lift the printer cover so you can see the paper position. 3. hold down the pause button for three seconds. the pause light flashes and the printer enters micro adjust mode. 4. press the lf/ff d button to move the top-of-form position up on the page, or press the load/eject u button to move the top-of-form position down on the page. 5. press the pause button to exit micro adjust mode.
34 paper handling note: ? the printer has a minimum and a ma ximum top-of-form position. if you try to adjust it beyond these limits, the printer beeps and stops moving the paper. ? when the paper reaches the default top-of-form position, the printer beeps and stops moving th e paper briefly. you can use this setting as a reference point when ad justing the position. ? the top margin setting selected in some software overrides the top-of-form position sett ing you make with the micro adjust function.
using the control panel 35 chapter 3 using the control panel this chapter describes the buttons and lights on the control panel, plus: ? selecting a font and pitch ? changing the printer?s default settings buttons and lights button/light function 1font (item d ) button selects one of the fonts. see ?selecting a font and pitch? on page 37. in default setting mode, item d selects the next menu. font lights indicate wh ich font is selected. 2reset (font and pitch) buttons when you press both the font and pitch buttons simultaneously, the printer cl ears the buffer and restores its default settings. 3pitch (item u ) button selects one of the pitch settings. see ?selecting a font and pitch? on page 37. in default setting mode, item u selects the previous menu. pitch lights indicate which pitch is selected. 123 458 910 6711
36 using the control panel 4tear off/bin (set) button feeds continuous paper forward to the tear-off position. feeds continuous paper backward from the tear-off position to the top-of-form position. selects a cut-sheet feeder bin when it is installed. in default setting mode, selects a value. tear off/bin lights both flash when continuous paper is in the tear-off position. both off when continuous paper is not in the tear-off position or when bin 1 of th e optional cut-sheet feeder is selected. left light is on when card mode is selected. right light is on when bin 2 of the optional cut-sheet feeder is selected. 5 menu buttons when you press the pitch (item u ) and tear off/bin (set) buttons at the same time, the printer enters or exits default setting mode. see ?changing the printer?s default settings? on page 38. menu lights when the printer is in default setting mo de, both menu lights are on. 6load/eject button loads a single sheet of paper. ejects a single sheet of paper. loads continuous paper from the standby position. feeds continuous paper backward to the standby position if a sheet is loaded. 7 micro adjust when you hold down the pause button for three seconds, the printer enters micro adjust mode. in this mode, you can press the lf/ff d and load/eject u buttons to adjust the top-of-form or tear-off position. see ?using the micro adjust function? on page 31. 8 lf/ff button feeds paper line by line when pressed quickly. ejects a single sheet or adva nces continuous paper to the next top-of-form position when held down. 9 pause button stops printing temporarily, and resumes printing when pressed again. when held down for three seconds, enters micro adjust mode. when pressed again, exits micro adjust mode. 10 pause light on when the printer is paused. flashes when the printer is in micro adjust mode. 11 paper out light on when no paper is loaded in the selected paper source or paper is not loaded correctly. flashes when paper has not been fully ejected or paper is jammed.
using the control panel 37 selecting a font and pitch usually, you use your application program to select the font and pitch you want to use in a document. however, you can select one of the printer?s fonts (in different pitches) with the buttons on the printer?s control panel, as described below. (the settings you make in application programs usually override settings yo u make from the printer?s control panel.) the pitches available depend on the font you select: * proportional spacing note: you can select other fonts in addition to the seven fonts on the control panel by selecting others . see ?changing the printer?s default settings? on page 38 for more information about the font setting. 1. make sure that the printer is not printing. if it is, press the pause button to stop printing. then press the font button until the three font lights indicate the desired font. o = on, n = off, f = flashing font pitch hsd 10, 12, 15, 17, 20 draft 10, 12, 15, 17, 20, ps* roman 10, 12, 15, 17, 20, ps* sans serif 10, 12, 15, 17, 20, ps* courier 10, 12, 15, 17, 20 prestige 10, 12, 17, 20 script 10, 12, 17, 20 others 10, 12, 15, 17, 20, ps* nno hsd oon prestige non draft ooo script noo roman nnf others onn sans serif ono courier
38 using the control panel 2. press the pitch button until the three pitch lights indicate the desired pitch. (the pitches available depend on which font you select.) o = on, n = off changing the printer?s default settings while you can often change the printe r?s settings through your software or printer driver, you may sometimes need to change one or more of the printer?s default settings. there are two ways to do this: ? using the epson remote configuration manager on the printer software cd-rom. (see page 15.) ? using the printer?s control panel default-setting mode. for instructions on using the remote configuration manager, see the online remote configuration manager user?s guide on the cd-rom. to use the control panel, see below. for detailed information about default settings, see the reference guide . the following table shows the options available for each printer setting. nno 10 cpi non 12 cpi noo 15 cpi onn 17 cpi ono 20 cpi ooo ps setting options (default in bold) page length for front tractor length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8.5, 11 , 70/6, 12, 14, 17 page length for rear tractor length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8.5, 11 , 70/6, 12, 14, 17 skip over perforation off , on auto tear-off off , on auto line feed off , on print direction bi-d , uni-d
using the control panel 39 default-setting mode follow the steps below to enter defa ult-setting mode. if single-sheet paper is loaded, you?ll need to load a new sheet each time the printer ejects a printed page. 1. make sure the printer is on and paper is loaded. then press the menu buttons (item u and set ) until the printer beeps and both the menu lights turn on. the printer enters default-setting mode and prints a line showing which language is currently selected for printing the instructions. (the selected language is underlined.) software esc/p , ibm ppds 0 slash 0 , i/f (interface) mode auto , parallel, usb, option auto i/f wait time 10 seconds , 30 seconds parallel i/f bidirectional mode off, on packet mode auto , off auto cr (available in ibm ppds emulation mode) off , on a.g.m. (ibm ppds); available in ibm ppds emulation mode off , on character table italic, pc 437 , pc 850, pc 860, pc 863, pc 865, pc 861, brascii, abicomp, roman 8, iso latin 1, pc 858, iso 8859-15 international character set for italic table italic u.s.a. , italic france, italic germany, italic u.k., italic denmark 1, italic sweden, italic italy, italic spain 1 font ocr-b, orator, orator-s, script c, roman t , sans serif h manual feed wait time 1 second, 1.5 seconds , 2 seconds, 3 seconds buzzer off, on roll paper off , on ibm character table table 2 , table1 low-noise mode off , on setting options (default in bold)
40 using the control panel 2. if you want a different language, press the item d button until the printout shows the language you want underlined. 3. press the set button to accept the language. the printer prints a line asking if you want to print all the current settings. 4. to print a list of all th e current settings, press the set button. the printer prints all the settings and th en the first setting again. go to step 5. to go through the settings one at a time, press the item d or item u button. the printer prints the first setting and its current value. 5. press the set button to scroll through the options for the selected setting until you see the one you want. press the item d or item u button to select the next or previous setting you want to change. 6. repeat step 5 for any other settings you want to change. 7. when you finish, press the menu buttons again to exit default-setting mode. your new settings become the printer?s defaults.
troubleshooting 41 chapter 4 troubleshooting this chapter explains the error indicators and describes how to clear paper jams and print a self test. fo r more troubleshooting information, see your reference guide . if you cannot resolve the problem using the information in the manuals, see ?where to get help? on page 44. using the error indicators use the following table to diagnose printer errors. light status beep pattern problem solution o paper out o pause ??? no paper is loaded in the selected paper source. load paper in the printer or select a different paper source; the paper out light goes off. then press the pause button; the pause light goes off and the printer starts printing. ??? the paper is not loaded correctly. remove your paper and re load it correctly. see chapter 2 or the reference guide . o pause ??? the paper release lever is set to the wrong position. set the paper release lever to the position for the paper source you want to use. if paper from another paper source is currently in the paper path, press the load/eject butto n to eject the paper; then move the paper release lever to the desired position. f paper out o pause ??? a single sheet of paper is not fully ejected. press the load/eject bu tton to eject the sheet. ??? continuous paper is not fed to the standby position. tear off printed page at the perforation; then press load/eject to feed paper to the standby position. ??? paper is jammed in the printer. to clear the paper jam, see page 42.
42 troubleshooting o = on, f = flashing ??? = three beeps, ????? = five beeps clearing paper jams 1. turn off the printer and open the printer cover. 2. if continuous paper is jammed in the printer, tear off the fresh supply at the perforation ne arest the paper entry slot. 3. turn the knob on the left side of the printer counterclockwise to remove the paper in the printer and any torn pieces of paper. c caution: use the knob on the left side of th e printer to clear paper jams only when the printer is off. otherwise, you may damage the printer or change the top-of-form or tear-off position. 4. if the paper is stuck where the printer ejects it, gently pull the paper out of the printer. 5. close the printer cover and turn on the printer. make sure the paper out light is not flashing and the pause light is off. f pause ? the print head is overheated. wait a few minutes; the printer resumes printing automatically once the print head cools. f paper out f pause f f tear off/bin f f f font light f f f pitch light ????? an unknown or serious pr inter error has occurred. turn off the printer and leave it off for several minutes; then turn on the printer again. light status beep pattern problem solution
troubleshooting 43 printing a self test running the printer?s self test helps you determine whether the printer or the computer is causing the prob lem. if the self test results are satisfactory, the printer is working properly and the problem probably results from your printer driver settings, application settings, computer, or interface cable. (be sure to use a shielded interface cable.) if the self test does not print properly, there is a problem with the printer. see the reference guide for possible causes and solutions to the problem. you can print the self test using either single sheets or continuous paper of at least the following width: 1. make sure paper is loaded and the printer is turned off. 2. to run the test using the draft font, turn on the printer while holding down the lf/ff button. to run the test using the printer?s near letter-quality fonts, hold down the load/eject button while you turn on the printer. either se lf test can help you determine the source of your printing problem; ho wever, the draft self test prints faster than the near letter-quality test. after a few seconds, the printer loads the paper automatically and begins printing the self test. a series of characters is printed. note: to temporarily stop the self test, press the pause button. to resume the test, press the pause button again. 3. to end the self test, press the pause button to stop printing. if paper remains in the printer, press the load/eject button to eject the printed page. then turn off the printer. c caution: do not turn off the printer while it is printing the se lf test. always press the pause button to stop printing and the load/eject button to eject the printed page before you turn off the printer. paper type lq-590 LQ-2090 continuous paper (including perforated border) 9.5 inches (241 mm) 14.8 inches (376 mm) single sheet a4 or letter size a3 landscape
44 troubleshooting where to get help if your epson printer is not operating properly and you cannot solve the problem using the troubleshooting information, see the contact information below. epson provides te chnical assistance 24 hours a day through the electronic support services and automated telephone services listed below. to speak to a technical support representative, dial: ? u.s.: (562) 276-4322 , 6 am to 6 pm , pacific time, monday through friday. ? canada: (905) 709-2170 , 6 am to 6 pm , pacific time, monday through friday. toll or long distance charges may apply. before you call, please have the following information ready: ? product name (epson lq-590 or LQ-2090) ? product serial number (located on the back of the printer) ? proof of purchase (such as a stor e receipt) and date of purchase ? computer configuration ? description of the problem you can purchase ribbon cartridges , paper, manuals, and accessories from the epson store at (800) 873-7 766, or visit www.epsonstore.com (u.s. sales only). in canada, please call (800) 463-7766 for dealer referral. service access world wide web from the internet, you can reach epson support at http://support.epson.com . at this site, you can download drivers and other files, look at product documentation, access troubleshooting inform ation, and receive technical advice through e-mail. automated telephone services a variety of automated help services are available 24 hours a day, seven days a week. to use these services, you must have a touch tone telephone and call (800) 922-8911 . use one of the following epson soundadvice sm express codes to quickly select your printer in soundadvice: 70525 (for the lq-590) or 70530 (for the LQ-2090).
product information 45 chapter 5 product information safety instructions hot parts caution symbol important safety instructions read all of these safety inst ructions before using the printer. in addition, follow all warnings and instructions marked on the printer itself. ? do not place the printer on an unstable surface or near a radiator or heat source. ? place the printer on a flat surface. it will not operate properly if it is tilted or placed at an angle. ? do not block or cover the slots and open ings in the printer?s cabinet, and do not insert objects through the slots. ? use only the type of power source indicated on the printer?s label. ? connect all equipment to properly ground ed electrical outlets. avoid using outlets on the same circuit as photo copiers or air control systems that regularly switch on and off. ? do not use a damaged or frayed power cord. ? if you use an extension cord with th e printer, make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord?s ampere rating. also, make su re the total ampere of all devices plugged into the electrical outlet does not exceed the el ectrical outlet?s ampere rating. ? unplug the printer before cleaning it, and always clean it with a damp cloth only. ? do not spill liquid onto the printer. ? except as specifically explained in the user documentation, do not attempt to service the printer yourself. ? unplug the printer and refer servicin g to qualified service personnel under the following conditions: if the power cord or plug is damaged, if liquid has entered the printer, if the printer has been dropped or damaged, if it does not operate normally or exhibits a distinct change in performance. ? adjust only those controls that are covered by the operating instructions. k this symbol is placed on the print head and other part s to indicate that they may be hot. never touch those pa rts just after the printer has been used. let them cool for a few minutes before touching them.
46 product information energy star compliance fcc compliance statement for united states users this equipment has been tested and foun d to comply with the limits for a class b digital device, pursuant to part 15 of th e fcc rules. these limits are designed to provide reasonable protection against harmful interference in a residential installation. this equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or tele vision reception. ho wever, there is no guarantee that interference will not occu r in a particular installation. if this equipment does cause interference to ra dio and television reception, which can be determined by turning th e equipment off and on, the us er is encouraged to try to correct the interference by one or more of the following measures. ? reorient or relocate the receiving antenna. ? increase the separation between the equipment and receiver. ? connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ? consult the dealer or an experien ced radio/tv technician for help. warning the connection of a non-shielded equipm ent interface cable to this equipment will invalidate the fcc certification of this device and may cause interference levels which exceed the limits established by the fcc for this equipment. it is the responsibility of th e user to obtain and use a shie lded equipment interface cable with this device. if this equipment has more than one interface connector, do not leave cables connected to unused interfaces. changes or modifications not expressly approved by the manufacturer could void the user?s authorit y to operate the equipment. for canadian users this class b digital apparatus meets all requirements of the canadian interface causing equipment regulations. cet appareil numrique de la classe b respecte toutes les exigences du rglement sur le matriel brouileur du canada. as an energy star ? partner, epson has determined that this product meets the energy star guidelines for energy efficiency. the international energy star office equipment program is a volu ntary partnership with the computer and office equipm ent industry to promote the introduction of energy-effi cient personal computers, monitors, printers, fax machines, copiers, and scanners in an effort to reduce air pollutio n caused by power generation.
product information 47 declaration of conformity according to 47cfr, part 2 and 15 for class b personal computers and peripherals; and/or cpu boards and powe r supplies used with class b personal computers: declare under sole responsibility that th e product identified herein, complies with 47cfr part 2 and 15 of the fcc rules as a class b digital device. each product marketed is identica l to the representative unit tested and found to be compliant with the standards. records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basi s as required by 47cfr 2.909. operation is subject to the follo wing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interfer ence that may cause undesired operation. epson america, inc., limited warranty what is covered : epson america, inc. (?epson?) warrants to the first end user customer of the epson product enclosed with this limited warranty statement that the product, if purchased and used in the un ited states or canada, conf orms to the manufacturer?s specifications and will be free from defects in workmanship and materials for a period of three years from the date of original purchase. epson also warrants that the consumable ribbon enclosed with the product will perform to the manufacturer?s specified usage, which usage may expire before the expiration of the limited warranty for the epson product. what epson will do to correct problems : should your epson product prove defective during the warranty period, please call the epson connection sm at (562) 276-4322 or (905) 709-2170 (canada) for warranty repair instructions and return authorization, if required. epson will, at its opti on, repair or replace on an exchange basis the defective unit, without charge for parts or labor. when warr anty service involves the exchange of the product or of a part, the item replaced becomes epson property. the exchanged product or part may be new or previously repaired to the epson standard of quality. exchange or replacement products or parts assume the remaining warranty period of the product covered by this limited warranty. for warranty service, yo u must provide proof of the date of original purchase. we: located at: epson america, inc. ms 3-13 3840 kilroy airport way long beach, ca 90806 telephone: (562) 290-5254 trade name: epson type of product: dot matrix printer model: p363a/p363u (l q-590 120 v/lq-590 ups) p364a/p364u (LQ-2090 120 v/LQ-2090 ups)
48 product information what this warranty does not cover: this warranty covers only normal consumer use in the united states and canada. this warranty is not transferable and will not apply to products purchased from an end user. this warranty does not cover damage to the epson printer caused by parts and supplies not manufactured , distributed or certified by epson. this warranty does not cover ribbon or third party parts, components or peripheral devices added to the epson product after its shipment from epso n, e.g., dealer-added boards or chips. epson is not responsible for warranty service should th e epson label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abus e, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-epson products, or service other than by an epson authorized servicer. packaging, post age, insurance and ship ping costs incurred in presenting your epson product for warranty se rvice are your responsibility. if a claimed defect cannot be identified or reproduced in service, you will be held responsible for costs incurred. the warranty and remedy provided above are exclusive and in lieu of all other express or implied wa rranties including, but not limited to, the implied warranties of noninfringement, merchantability or fitness for a particular purpose. some laws do not allow the exclusion of implied warra nties. if these laws apply, then all express and implied warranties are limited to the warranty period identified above. unless stated herein, any statements or representations made by any other person or firm are void. except as provided in this written warranty, neither epson am erica, inc., nor its affiliates shall be liable for any loss, inco nvenience, or damage, including direct, special, incidental or cons equential damages, resulting from the use or inability to use the epson product, whether resulting from breach of warranty or any other legal theory. if the remedy above fails, epson?s entire liab ility shall be limited to a refund of the price paid for the epson product co vered by this limited warranty. in canada, warranties include both warranties and conditions. some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limit ation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. this warranty gives you specific legal rights, and you may also have ot her rights which vary from jurisdiction to jurisdiction. to locate an authorized epson servicer near you, call the epson connection at (800) 922-8911 in the united states. in canada, call (800) 463-7766. or write to: epson america, inc., p. o. box 93012 long beach, ca 90809-3012

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